TERMS AND CONDITIONS OF SUPPLY
These Terms will apply to any contract for the sale of Products by us to you ("Contract"). Please read these Terms carefully and print them for your reference. Please make sure that you understand them before ordering Products from our Website.
If you do not accept these Terms in full, you will not be able to order Products from our Website. We welcome your questions and comments about privacy issues and the design of our website. Should you have any comments or complaints about our website, please contact our Customer Services department or email us at firstname.lastname@example.org.
We are Heritage Wallcoverings Ltd, registration number 09125908, VAT number GB 190 5540 11. Our registered office and principal place of business is at 67 Church Street, Lancaster, LA1 1ET.
To contact us, please use the details on the Contact Us page of our Website or email email@example.com. If we have to contact you we will phone you or write to you at the email address or postal address you provided in the Order.
The words "write", "writing" or "written" in these Terms includes emails.
For information about our Products please visit the relevant Products pages on our Website.
We have made reasonable efforts to provide accurate information and images of the Products. However, the images of the Products on our Website are for illustrative purposes only. We do not guarantee an exact match of the on-screen appearance to the actual Products, which may vary slightly from those images.
All samples will be cut from the corresponding product made to the correct specification as a representation of the Product. Samples are non-refundable and non-returnable.
We do not guarantee that delivered Goods will be identical to the sample provided as variation(s) may occur during production. Such variation(s) will be no more than industry standard as a result of the manufacturing process. For the avoidance of doubt, any variation(s) in the Goods will not constitute a defect and will not give rise to a right to cancel the Contract.
USE OF OUR SITE
DATA PROTECTION AND PRIVACY
Heritage Wallcoverings Ltd respects the privacy concerns of users of its website.
When you place an order via the Website we will store your email address along with any other information you may provide. When you use the services on the Website, we may need to collect further information about you. This information may include, but is not limited to, details such as your name, address and your credit card details.
We may use the information provided to process any transactions undertaken by you and for internal administration and analysis, as well as for marketing and promotions. We may disclose your information to third parties for the purpose of administration and providing services to you.
By disclosing your personal information to Heritage Wallcoverings Ltd, you agree to the collection, storage and processing of your personal information in the manner set out here. You have the right to ask Heritage Wallcoverings Ltd for a copy of the personal information it holds about you, and to correct any inaccuracies in that information. If you have any queries regarding our Privacy & Cookies Policy, please contact us.
OUR RIGHT TO VARY THESE TERMS
We may amend these Terms from time to time. Every time you order Goods from us via our Website, the Terms in force at the time of your order will apply to the Contract.
HOW TO PLACE AN ORDER
All orders that you place on our Website for Products will be subject to acceptance in accordance with these Terms.
The order process on our Website allows you to check and amend any errors before submitting your order to us. Please read and check your order thoroughly, especially the accuracy of your order for each of the Products.
When you place your order at the end of the online checkout process (e.g. when you click on the 'Pay Securely' button and confirm your payment details), you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described below.
By clicking the "Pay Securely" button you are committing to buy and pay for the Products in your order. This is an offer from you to enter into a Contract with us to buy the Products in your order. The Contract is subject to these Terms and you will be asked to confirm that you accept these Terms when placing your order.
After you place an order, you will receive an email from us acknowledging that we have received your order and confirming the Products ordered, delivery option chosen, delivery address and any special instructions ("Order Confirmation"). Only the Products listed in the Order Confirmation are included in the Contract between you and us. If there are any errors in the Order Confirmation, please contact us as soon as possible.
Our acceptance of your order will take place when we email you the Dispatch Notification by which point your order will have been packaged and will be awaiting collection by the carrier. The Contract between us will only be formed when we send you the Dispatch Notification.
The Contract will relate only to those Goods confirmed in the Dispatch Notification. We will not be obliged to supply any other Goods which may have been part of your order until we confirm acceptance of the order of those Goods in a separate Dispatch Notification. We will try to deliver all the Goods you have ordered on the same date, however we may not always be able to do so (for example due to stock availability). We will contact you if that is the case and we will only deliver the Goods in instalments with your prior consent.
PRICES AND DELIVERY CHARGES
The prices of the Products will be as quoted on our Website from time to time. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, it is always possible that, despite our efforts, some of the Products on our Website may be incorrectly priced. If we discover a mistake or error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We do not have to provide the Products to you at a lower price where we have made an obvious pricing error. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat your order as cancelled.
The prices of the Products may change from time to time, but changes will not affect any order which we have confirmed by sending an Order Confirmation.
The prices of the Products do not include delivery charges. We will advise you of any delivery costs during the order process.
HOW TO PAY
Payment for all Goods is made by credit or debit card. We accept payment with those credit and debit cards set out on the shopping bag and FAQs pages on our site. All card payments are subject to authorisation by your card issuer.
The Price for the Goods and all applicable delivery charges is due and payable in advance. We will charge your credit or debit card at the time when the order is placed. International customers should be aware that they are solely responsible for any and all customs charges. Please see our delivery and returns policies for more information.
DELIVERY OF THE GOODS
Please note the timescales for delivery and delivery charges will vary depending upon your address. If requested we will send you the Dispatch Notification to let you know when samples have been despatched. We normally dispatch within 2 working days, however, sometimes this may take a little longer.
We are not responsible for delays outside our control.
YOUR RIGHTS TO END THE CONTRACT
Your rights when you end the Contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the Contract.
Please note that all samples are non-refundable and non-returnable.
If what you have bought is faulty or mis-described you may have a legal right to end the Contract or to get the Products replaced, or to get some or all of your money back.
If you are ending a Contract for any of the following reasons, the Contract will end immediately and we will refund you in full for any Products which have not been provided. The reasons are:
- we have told you about an upcoming change to the Products or these Terms which you do not agree to;
- we have told you about an error in the price or description of the Products that you have ordered and you do not wish to proceed;
- there is a risk that supply of the Products may be delayed by more than 14 days because of events outside our control; or
- you have a legal right to end the Contract because of something we have done wrong (including because we have delivered the Products late).
EXERCISING YOUR RIGHT TO CHANGE YOUR MIND
For most Products bought online you have a legal right under the Consumer Contracts Regulations 2013 to change your mind and receive a refund of the price of the Products. You must notify us within 14 days of receiving the Products if you want to cancel the Contract and receive a refund under these Regulations. If delivery of your Products is split into several deliveries over different days, you must notify us within 14 days after the day you receive the last delivery.
HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
To end the Contract with us please contact Customer Services or email us at firstname.lastname@example.org. Please provide your name, address, details of the order and, where available, your phone number and email address and please state clearly your reasons for cancelling the Contract.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind your refund will be made within 14 days of your telling us you have changed your mind.
IF THERE IS A PROBLEM WITH THE PRODUCTS
We hope you will be completely satisfied with the Products you have ordered. However, if you have any problems or issues, please do not hesitate to contact our Customer Services department or write to us at email@example.com.
You can also submit any conflicts arising from or related to these Terms to an Alternative Dispute Resolution (ADR) proceeding, if applicable. You can check the list of available ADR at the platform of the European Commission.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
Heritage Wallcoverings Ltd shall under no circumstances whatever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and
Heritage Wallcoverings Ltd’s total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price of the Goods.
You may not transfer any of your rights under these Terms to any other person. We may transfer our rights under these Terms where we reasonably believe your rights will not be affected.
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms and no third party will have any right to enforce or rely on any provision of these Terms.
If any court or competent authority finds that any provision of these Terms (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these Terms will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
These Terms will be governed by and interpreted according to English law. All disputes arising under these Terms will be subject to the exclusive jurisdiction of the English courts.